Shipping Information

    Mobile Gadget HQ - Shipping Information

    We're excited for you to receive your new mobile gadgets! Here's a detailed breakdown of our shipping process and what you can expect:

    Our Shipping Process: Getting Your Gadgets to You

    Our shipping process involves a few key steps to ensure your order is accurate and delivered efficiently:

    1. Order Processing (24 Hours): Once you've completed checkout and your payment has been processed, our team gets to work! We typically take up to 24 hours to process your order. This includes verifying your order details and preparing it for fulfillment. Please note that orders placed on weekends or holidays will begin processing on the next business day.

    2. Fulfillment and Packaging (7-14 Business Days): After processing, your order moves to our fulfillment center where our team carefully picks, packs, and prepares your items for shipment. This stage generally takes between 7 to 14 business days. Please understand that the fulfillment time can vary depending on product availability and order volume.

    3. Shipping and Delivery (Estimated 7-15 Days from Order Placement): Once your order has been packaged and shipped, the estimated delivery timeframe begins. You can generally expect your order to arrive within 7 to 15 days from the date you placed your order. Please remember that this is an estimated timeframe and actual delivery times can vary based on your location and other factors beyond our control (such as postal service delays).

    Key Shipping Information:

    • FREE SHIPPING on All Orders! We are pleased to offer complimentary standard shipping on every order placed at Mobile Gadget HQ.

    • Dispatch within 24 Business Hours (Except Weekends): We aim to dispatch all orders or contact you if there's an issue within 24 business hours of receiving your order. Orders placed after the end of the business day on Friday or over the weekend will be processed starting at 8:00 AM Eastern Time (EST+12) on Monday.

    • Shipping Confirmation Email with Tracking: Once your order has been shipped, you will receive a confirmation email from us. If you selected a shipping method that includes tracking, this email will contain your unique tracking number and a link to track your package's journey. Please allow a few hours for the tracking information to become active on the carrier's website.

    • Important: Double-Check Your Shipping Address! Please take a moment to carefully review your shipping address before submitting your order. Our shipping team works quickly to process orders, and once an order has been shipped, we may not be able to make changes to the address. Mobile Gadget HQ is not responsible for orders shipped to incorrectly provided addresses.

    • What if my package is delayed or lost? If your package is significantly delayed or you suspect it may be lost, please contact our customer support team at contact@mobilegadgethq.com with your order number. We will do our best to assist you in resolving the issue with the shipping carrier.

    • Order Modifications and Address Changes: If you need to make any modifications to your order or change the shipping address after placing it, please contact our customer support team as soon as possible with in 24 hours. We will do our best to accommodate your request, but once the order is shipped, modifications may not be possible.

    Customs and Duties:

    • For international orders, customs and import duties may apply once the package reaches its destination country.
    • Any additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict their amount.
    • Customs policies and import duties vary from country to country, so we recommend contacting your local customs office for further information.

    Lost or Damaged Shipments:

    • In the rare event of a lost or damaged shipment, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order as soon as possible.

    We are committed to providing you with a smooth and efficient shipping experience. If you have any further questions about our shipping process, please don't hesitate to contact us!

    www.mobilegadgethq.com/contact

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